1. What products does Euronavo sell?
Euronavo offers a carefully selected range of pet essentials, including products for dogs and cats, grooming and care, toys, comfort, feeding, walking, and everyday pet wellbeing.
2. How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary depending on your location, but most UK orders arrive within 3–7 business days.
3. Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Any minimum spend requirements or special promotional offers will be clearly displayed during checkout.
4. How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information, allowing you to follow your delivery.
5. What is your return policy?
If you're not completely satisfied with your pet product, you may return eligible items within our return period. Please visit our Refund Policy page for full details and conditions.
6. Are your products suitable for all pets?
Our products are designed for a variety of dogs and cats, but suitability may depend on your pet's size, breed, age, and individual needs. Please check the product description and specifications before placing your order.
7. Are my payments secure?
Absolutely. We use trusted and secure payment gateways to help ensure your personal and payment information remains protected throughout the checkout process.
8. Can I change or cancel my order?
If your order has not yet been processed or dispatched, please contact our support team as soon as possible. We'll do our best to accommodate your request.
9. What if my item arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the issue. We'll review your case and arrange a suitable resolution.
10. How can I contact customer support?
Our friendly support team is here to help with any questions about our pet products or your order.
Email: zhmalik@euronavo.com
Phone: +44 7377 283340
You can also contact us through the Contact Us page, and we'll respond as quickly as possible.
